Welcome
BLACK DIAMOND WAS CREATED WITH YOU IN MIND. OUR HIGHEST PRIORITY IS TO CREATE A SAFE SPACE & ENVIRONMENT FOR YOU TO RELAX & BE YOURSELF IN. NO MATTER THE SERVICE YOU CHOOSE, YOU CAN EXPECT A HIGH-QUALITY EXPERIENCE WITH HIGH-QUALITY PRODUCTS AND INGREDIENTS.
WE LOOK FORWARD TO SEEING YOU SOONđ
Black Diamond is a small black women owned business located in Chandler Arizona. Black Diamond was founded in 2013 but our first storefront was opened June of 2017 in West Michigan We specialize in a variety of hair services not to menthyperpigmentation and anti-aging facial treatments, but we are known to give the best results for any service we offer!
PLEASE READ BEFORE BOOKINGâźď¸
â˘We at Black Diamond strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, I ask that all clients cancel or reschedule your appointment at least 24 hours in advance so that your Hair Stylist/Esthetician may have the opportunity to reschedule another client. All appointments must be booked in the first and last name of credit card on file unless given special permission from Black Diamond otherwise deposit will be sent back. Proof of identification must be provided for all credit or debit cards used. NO EXCEPTIONSâźď¸
Black Diamond prides itself on high quality service, which includes on-time appointments and providing efficient, one-on one sessions and sanitation after EVERY client leaves the room. Timing is everything and you donât want to infringe upon another client's appointment.
LOCATION OF SERVICESâźď¸đđđ
Please be aware that all Black Diamond services will be performed at the home of Nickie until further notice. Location will be given after appointment is confirmed. No extra people allowedâ
BOOKING FEEâźď¸
There will be a NONREFUNDABLE, NON TRANSFERABLE booking fee of $25 to secure appointment. No booking fee no appointment. The booking fee will go towards scheduled service. Once booking fee is received you will get a confirmation email. Should you miss your appointment another booking fee will have to be paid before service.
LATE ARRIVALSâźď¸
â˘I understand that local and freeway traffic can get busy, and life can happen. However, please know that if you know you will arrive more than 20 minutes late to contact your Hairstylist. I will do my best to accommodate your appointment. However, you may be asked to reschedule and booking fee will be kept if there is not enough time. Another booking fee is required to schedule new appointment.
CANCELLATIONS AND RESCHEDULINGâźď¸
â˘Cancellations occuring on the day of your appointment (or less than 24 hours of your appointment) will be charged a fee of 50% the service(s) scheduled.
NO CALL NO SHOWâźď¸
⢠Clients that fail to show or miss the scheduled appointment without any reasonable explanation will be charged a âNo Call No Showâ fee which is 99% the original cost of the scheduled service(s). A $35 fee will need to be paid before next appointment can be booked plus booking fee.
⢠Cancellation and âNo Showâ fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment at Black Diamond. If the card declines, a hold will be put on your profile in our system. New appointments cannot be scheduled until all fees are paid in full.
⢠In the rare circumstance that clients have 2 no call no shows or excessive rescheduling and/or cancellations, they will no longer be able to book appointments at Black Diamond without paying 100% of service price first
CREDIT AND DEBIT CARD ON FILEâźď¸
By having a credit or debit card on file when scheduling appointment and understanding the policy above you are giving Black Diamond permission to charge your card on file a deposit to secure appointment, a late or cancellation fee, and a no call no show fee.
DISPUTESâźď¸
Also by agreeing to policy above you agree to not try and submit a dispute against Black Diamond Hair Studio or Black Diamond Beauty to your bank for any services rendered. That is considered fraud and unethical
COVID POLICYâźď¸
Please reschedule appointment ahead of time if you are feeling sick or have been exposed to anyone that is sick. If you come to scheduled appointment showing any signs of illness, your appointment will be canceled and deposit will not be refunded.
Thank you for your understanding. I appreciate your business and time and trust you respect mines as well. Also be aware absolutely no children or extra guests allowedâ No exceptions!